Do you have questions about our event equipment and services? Below we have some answers to common questions our clients have. If you can't find the answer to your questions, our friendly team would be happy to help, just reach out!
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Hire equipment such as marquees and flooring are set up by our trained team. Other items such as furniture and catering equipment are delivered in a neat pile for you to set up as you wish. If you require set up of the furniture etc., by our team just let us know when booking so we can ensure our drivers’ delivery schedule allows for that service. A fee will be applied to cover the labour time, and this can be discussed with our booking team.
If you need it, we’ll deliver it to you… for the appropriate transport charge. We service all Sydney metropolitan areas and country NSW, Brisbane and surrounds, and further afield as required.
If your function is on a weekend hire from Friday to Monday is at the standard rate – you don’t pay extra. For longer term hires, pricing will be calculated based on the length of time the equipment is required.
We accept credit and debit card payments, and EFT payments. Cash payments are also accepted, payable at the office only.
Except for glassware which is hired in multiples of 12 there are no minimum quantities.
Transport charges depend on a number of things such as the location, day, time, size of order and difficulty of the delivery, and will be advised at the time of quotation.
Except for marquee and dancefloors you are welcome to collect your hire equipment, in an appropriate vehicle with appropriate protection for the equipment in transit – remember, once you take possession of the equipment it is your responsibility until it’s returned safely to us.
We require payment of a deposit to confirm your delivery. Deposit payment is equivalent to 50% of your total hire charge and is non-refundable. The balance of payment is due prior to the delivery.
Customer collections require payment of a security bond. The amount depends on the size of your order and the type of hire equipment. In some cases a security bond may be required with delivery orders and will be advised at time of quote.
